Security Details
Detailed information on firmware remediation, product security features, vulnerability reporting, and our product lifecycle policy.
Firmware Remediation Updates
Dallas Delta provides remediation updates in accordance with our Firmware Support Lifecycle Policy. All firmware and security updates are documented and published via our VoIP Compliance & Security Lifecycle page. Critical updates will be communicated to registered customers and are intended to maintain product security and functionality throughout the 10-year support period.
Product Security at Dallas Delta
At Dallas Delta, we take product security seriously. Our VoIP devices are designed with modern security controls to help protect your network, your users, and your data.
Built-In Security Features
Our devices include:
Mandatory Password Change
Users are required to change the default password on first login.
Strong Password Rules
Minimum length and complexity requirements are enforced.
Restricted Configuration Access
Access to device configuration settings is controlled and restricted.
Controlled Provisioning
Provisioning features are locked down to reduce unauthorised access.
These measures are designed to reduce unauthorised access and improve network security.
Firmware & Security Updates
We provide firmware updates for supported products, including updates that address confirmed security vulnerabilities.
Each product's support period and firmware availability window is published on our website.
We recommend keeping devices updated with the latest available firmware.
Reporting a Security Issue
If you believe you have found a security vulnerability, please let us know. You can contact us in either of the following ways:
We aim to acknowledge reports within 2 business days and will work with you to investigate the issue.
Firmware Support & Product Lifecycle
Dallas Delta publishes clear support timeframes for all VoIP products so customers know exactly what to expect.
How Long Are Products Supported?
Unless otherwise stated:
Hardware Support
10 Years
From the product's First Sale Date
Firmware Support
10 Years
Including security updates, from First Sale Date
What Does Hardware Support Mean?
- Spare parts may be available
- Paid repair services may be offered
- Technical assistance is available
What Does Firmware Support Mean?
- Firmware updates may be released
- Security vulnerabilities may be addressed
- Stability improvements may be issued
Not all updates are feature upgrades. Updates are released based on operational and security requirements.
Security Updates
Security updates are firmware releases that address confirmed vulnerabilities. Security updates are available only within the published firmware support period for each product model.
End of Support
- No further firmware updates will be released
- Security updates will no longer be provided
- Devices may continue operating, but upgrade planning is recommended
For security-sensitive environments, we recommend planning device replacement before the end-of-support date. Support dates, firmware versions, and downloads are listed on the Compliance page.